← Scan Tài Liệu: PDF & AI

Support centre

How can we help?

Find a quick answer or email TinyWorld if you are having trouble with Scan Tài Liệu: PDF & AI.

Email support ↗

Frequently asked questions

Where can I download it?+

Version 1.0 is available on the App Store for iPhone. Use the App Store button on this page to download it.

AI failed or reached a limit. What now?+

OCR remains editable offline. No automatic retry occurs. Check connectivity, consent and usage; service-wide budgets can also pause AI. Send support your app version, time and error code if available, not documents. Avoid repeated retries.

Do I need an OpenAI key or payment?+

Do not enter a personal provider key. Version 1.0 uses automatic verification, with Free limits of up to 3 requests/day and 10/month per verified installation, subject to service capacity. Tester allowances may differ; check Settings. Pro is not on sale. Failed submitted requests may count; reading saved results makes no new AI call.

Can I restore documents on another phone?+

There is no iCloud sync/backup. Keep originals and export before changing phones/deleting the app. Version 1.0 adds page-image PDF export without AI. Purchase restoration does not restore documents; reinstalling may create a new verification reference.

What if Vietnamese OCR or AI is wrong?+

Compare against the original and correct OCR, especially accents, amounts and dates. Use clear, well-lit scans. Version 1.0 prefers usable PDF text layers, compares some readings across image sizes and flags text to review. OCR suggestions are not guaranteed correct; choose only after checking the original. AI is not professional advice.

How do I disable AI or set reminders?+

Revoke future sharing in Settings → AI & usage; this does not erase already sent data. In 1.0, open document details → Summary → Save and reminders. Check iPhone notification permission.

How do I request data deletion?+

Delete documents in the app or Settings → Security & data → Delete all data. Manage exports, source files and Calendar events separately. Contact support@tinyworld.tech about service records or correspondence; do not send API keys or private documents.

Contact

support@tinyworld.tech

Include the app name, device, operating-system version, and a description of the issue. Do not send passwords or sensitive information.

View Privacy Policy ↗